There are several ways you can contact UIDAI (Unique Identification Authority of India) to address your concerns, seek clarifications, or provide feedback.
| Toll-free number | 1947 |
| Official website | https://uidai.gov.in/ |
| Email address | help@[email protected] |
| Headquarters address | Government of India Bangla Sahib Rd, Behind Kali Mandir, Gole Market, New Delhi – 110001 Phone number: 011 23478653 |
| Social media presence | Twitter: @UIDAI Facebook: @AadhaarOfficial YouTube: Aadhaar UIDAI |
UIDAI Regional Offices
Find below the contact information for UIDAI city-wise offices:Bengaluru
Address:
Khanija Bhavan,
No. 49, 3rd Floor, South Wing Race Course Road,
Bengaluru – 01.
Phone number: 080 22340104
Fax number: 080 22340310
Chandigarh
Address:
SCO 139-141,
3rd and 4th Floor, Sector 17-C,
Chandigarh 160017.
Phone number: 0172 2711947
Fax number: ?0172 2711717
Email address: [email protected]
Delhi
Address:
Ground Floor,
Pragati Maidan Metro Station,
Pragati Maidan,
New Delhi-110001
Phone number: 11 40851426
Grievance Cell number: 011 40851426
Fax: 011 40851406
Email address: [email protected]
Guwahati
Address:
Block-V, First Floor,
HOUSEFED Complex,
Beltola-Basistha Road, Dispur,
Guwahati – 781 006
Phone number: ?0361 2221819
Fax number: 0361 2265125
Hyderabad
Address:
6th Floor, East Block, Swarna Jayanthi Complex,
Beside Matrivanam,
Ameerpet Hyderabad – 500 038,
Telangana State
Phone number: 040 23739269
Grievance Cell number: 040 23739266
Fax number: 040 23736662
Lucknow
Address:
3rd Floor,
Uttar Pradesh Samaj Kalyan Nirman Nigam Building,
TC-46/ V,Vibhuti Khand, Gomti Nagar,
Lucknow – 226 010
Phone number (Enrolment related): 0522 2304979
Phone number (Self Service Update Portal related): 0522 2304978
Email address: [email protected]
Mumbai
Address:
7th Floor, MTNL Exchange,
GD Somani Marg, Cuff Parade, Colaba,
Mumbai – 400 005
Grievance Cell phone number: 1947
UIDAI RO phone number: ?022-22163492
Email address: [email protected]
Ranchi
Address:
1st Floor, RIADA Central Office Building,
Namkum Industrial Area,
Near STPI Lowadih,
Ranchi – 834 010
Phone number: 9031002292
Email address: [email protected]
Gurugram
Address:
UIDAI Data Centre,
Technology Centre-Office Complex Plot No. 1, Sector-M2,
IMT Manesar,
Manesar (Gurugram) – 122050
Phone number: 0124 2678306
Aadhaar Grievance Redressal
If you are not satisfied with the service you have received while enrolling for Aadhaar and wish to have your concerns addressed, you can do so via multiple channels.
Online
You can file a complaint online via the Public Grievance Portal of the Indian Government. This portal is called the Centralized Public Grievance Redress And Monitoring System (CPGRAMS).
Please note that you need to be a registered user to lodge a complaint on this portal. If you are a registered user, then complete the User Login process through the steps mentioned below:
- Visit the https://pgportal.gov.in/”.
- Select your language – English or Hindi.
- Enter your Username/Mobile Number/Email ID.
- Enter your password.
- Enter the security code provided in the box.
- Click on “Login”.
If you are a new user (i.e. not a registered user), then you will have to fill up the Registration / Sign up Form.
Once you have registered, you can lodge a complaint through the following method:
- Visit the https://pgportal.gov.in/”.
- On the main tab, click on “Grievance”.
- Then click on “Lodge Public Grievance”.
Grievance Redressal Process
Once you submit your grievance, the process that is followed to resolve your issue is as follows:
- The issue is examined and passed on to the respective Regional Office or Concerned Section at the headquarter upon seeking approval from the Deputy Director*.
- The respective Regional Office or Concerned Section will respond to the grievance online.
- In case interim replies are to be given, the Regional Office or Concerned Section will do so online.
*The Deputy Director is UIDAI’s Public Grievance Officer.
Find below the modes within the Public Grievance Portal:
- Directorate of Public Grievances (DPG).
- Department of Administrative Reforms & Public Grievances (DARPG).
- Parent Organisation.
- Direct Receipts.
- President’s Secretariat.
- Pension.
- Minister’s Office.
- P.M.’s Office.
Send an email to help@[email protected] addressing your concern(s). Your email will be examined and passed on to the respective Regional Office or Concerned Section at the headquarter. They will reply to you directly via email and also intimate the ‘grievance cell’ at the UIDAI headquarter regarding the same.
Snail Mail/Post
You could write down your concerns and send the hardcopy to the headquarters of UIDAI at:
Government of India Bangla Sahib Rd,
Behind Kali Mandir,
Gole Market,
New Delhi – 110001.
Your hardcopy will be examined, and upon approval from the Public Grievance Officer/Deputy General, it will be sent to the respective Regional Office or Concerned Section at the headquarter. You will receive a response directly from the Regional Office or Concerned Section. They will also intimate the same to the ‘grievance cell’.
Give Feedback
You can also provide your feedback on the experience you have had while enrolling for and receiving your Aadhaar card.
If you wish to provide your feedback, you could do so by filling the Unique Identification Authority of India (Citizen Feedback Form). Here you have two options:
- Provide your personal details – Name, mobile number, email address, occupation, and postal address OR
- Log in using your Facebook, Twitter, Google Plus, or LinkedIn account.
Then, provide your feedback in the “Feedback Suggestions’ and rate their feedback service. Check the box agreeing to their privacy policy, and finally click on “Submit Feedback”.
UIDAI offers customers multiple platforms to reach out to them for any concern, clarification, or feedback you may have regarding your experience with enrolling for Aadhaar. You can choose a mode convenient for you to do so.