Once you have registered, you can lodge a complaint through the following method:
Visit the https://pgportal.gov.in/”.
On the main tab, click on “Grievance”.
Then click on “Lodge Public Grievance”.
Grievance Redressal Process
Once you submit your grievance, the process that is followed to resolve your issue is as follows:
The issue is examined and passed on to the respective Regional Office or Concerned Section at the headquarter upon seeking approval from the Deputy Director*.
The respective Regional Office or Concerned Section will respond to the grievance online.
In case interim replies are to be given, the Regional Office or Concerned Section will do so online.
*The Deputy Director is UIDAI’s Public Grievance Officer.
Find below the modes within the Public Grievance Portal:
Directorate of Public Grievances (DPG).
Department of Administrative Reforms & Public Grievances (DARPG).
Send an email to [email protected]@gov.in addressing your concern(s). Your email will be examined and passed on to the respective Regional Office or Concerned Section at the headquarter. They will reply to you directly via email and also intimate the ‘grievance cell’ at the UIDAI headquarter regarding the same.
You could write down your concerns and send the hardcopy to the headquarters of UIDAI at:
Government of India Bangla Sahib Rd,
Behind Kali Mandir,
New Delhi – 110001.
Your hardcopy will be examined, and upon approval from the Public Grievance Officer/Deputy General, it will be sent to the respective Regional Office or Concerned Section at the headquarter. You will receive a response directly from the Regional Office or Concerned Section. They will also intimate the same to the ‘grievance cell’.
You can also provide your feedback on the experience you have had while enrolling for and receiving your Aadhaar card.
Provide your personal details – Name, mobile number, email address, occupation, and postal address OR
Log in using your Facebook, Twitter, Google Plus, or LinkedIn account.
UIDAI offers customers multiple platforms to reach out to them for any concern, clarification, or feedback you may have regarding your experience with enrolling for Aadhaar. You can choose a mode convenient for you to do so.